Refund Policy

Seven-day self-serve trial

Where Checkout displays the seven-day offer, a new self-serve customer receives one card-required trial. No subscription fee is charged when the trial begins. The selected monthly or full annual price is charged when the trial ends unless the customer cancels first.

Cancel the trial from Growlo Billing before it ends and the subscription will end without a subscription charge. Because no subscription fee was collected, a cancelled trial does not create a refund.

Annual Fair Start Guarantee

The first successful annual payment for an eligible self-serve subscription includes a 14-day Fair Start Guarantee measured from the charge time, not from the trial start. During the displayed window, the account owner can choose Cancel now and receive a full refund in Growlo Billing.

An eligible Fair Start request cancels the subscription immediately, ends paid access, and refunds the annual Growlo subscription fee. It can be used once. Separately itemized third-party spend is excluded only when it was disclosed and accepted before purchase.

Managed onboarding guarantee

Managed begins with a guided evaluation and an agreed onboarding scope. For 14 days after successful paid activation, the customer can request an onboarding review inside Growlo if that agreed scope was not delivered.

Growlo reviews the request against the accepted scope. Eligible Growlo service fees are refunded when Growlo did not deliver that scope. Clearly itemized third-party spend and custom work already accepted as complete may be excluded.

Other refund reviews

Monthly paid periods do not carry the advertised annual Fair Start Guarantee. Growlo generally approves a genuine accidental first monthly charge reported within 48 hours when there is no clear abuse, but this support guideline is not an additional public guarantee.

We also review duplicate charges, billing errors, material service failures, and any request required by applicable law.

• Duplicate or accidental duplicate payments.
• Incorrect plan or billing period charged because of a checkout or account error.
• Extended service unavailability that materially affected use of paid features.

After a protection window

After an applicable protection window ends, cancelling normally stops the next renewal and does not automatically refund the current billing period. Completed service work and separately accepted third-party usage may be non-refundable unless required by law or caused by a Growlo billing error.

How to request a refund

Use Growlo Billing to cancel a trial, cancel a renewal, request an eligible annual Fair Start refund, or start a Managed onboarding review. These actions do not require email.

For another billing issue, email admin@deanxious.com with the subject line Growlo Refund Request and include the account email, workspace name, charge date, and reason.

Timing

We aim to review refund requests promptly. If a refund is approved, the time for funds to appear depends on the payment processor and your bank or card issuer.